If your device goes offline

If your device goes offline

Here’s what to do if your Alertify device is offline


1.     Check that your Wi-Fi is working. If your Wi-Fi is working and your Alertify device has gone offline, wait 5 minutes to give your device time to reconnect.

2.     After 5 minutes if your device does not connect to your Wi-Fi, you will need to do a reboot.

 

How to reboot your device

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1.     Locate your plugged-in device, locate the small hole at the bottom and stick a pin in it, hold it there for 3 seconds until you hear a buzz sound. Please note: it’s important for you to keep your device plugged in while rebooting.

2.     This will restart your device, and after 5 minutes, your device should appear on the dashboard again


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