How to soft-reboot your Alertify device

How to soft-reboot your Alertify device

Follow these simple steps to reboot your device

Rebooting your Alertify device is different from simply unplugging and plugging it back in because the device has a built-in backup battery. This means it continues to function even when briefly disconnected from power. To properly reboot your device and restore connectivity, follow the steps below.

Step-by-Step Guide to Rebooting Your Alertify Device

Step 1: Locate the Reset Hole

  1. Ensure your device is plugged into a power outlet throughout this process.

  2. Find the small reset hole on the bottom of the device.

  3. Use a pin, paperclip, or similar pointed object to press the reset button inside the hole.

Step 2: Initiate the Reboot

  1. Press and hold the reset button with the pin for 5 seconds.

  2. You should hear a buzzing sound, which indicates that the reboot process has started.

  3. Release the button after hearing the sound.

Step 3: Wait for the Device to Restart

  1. The device will now restart automatically.

  2. Allow up to 5 minutes for the reboot process to complete.

  3. Once the device has restarted, it should reappear on your Alertify dashboard.


What If My Device Does Not Appear on the Dashboard?

If your device does not show up on the Alertify dashboard after the reboot:

Step 1: Check for ‘Alertify AP’ in Your Wi-Fi List

  1. Click on the Wi-Fi icon on your computer or mobile device.

  2. Look for a network named ‘Alertify AP’ in the available Wi-Fi networks.

Step 2: Reconnect Your Device to the Dashboard

  • If ‘Alertify AP’ appears:

  • If ‘Alertify AP’ does not appear:

    • Try the reboot process again, ensuring the device is plugged in.

    • Move closer to the device to ensure you are within range.

Contact support@alertify.io for further assistance.

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