How to soft-reboot your Alertify device

How to soft-reboot your Alertify device

Follow these simple steps to soft-reboot your device

Rebooting your Alertify device is different from simply unplugging and plugging it back in because the device has a built-in backup battery. This means it continues to function even when briefly disconnected from power. To properly reboot your device and restore connectivity, follow the steps below.

When do you need to do a soft-reboot?

A soft reboot is helpful when your Alertify device was previously online and functioning properly but has recently gone offline. This can happen due to temporary network disruptions or minor system glitches. Performing a soft reboot allows the device to restart its internal processes without fully disconnecting from the internet or resetting your configuration. It’s a quick way to refresh the connection and restore normal operation without the need for a full reset or reinstallation.

Step-by-Step Guide to Soft-Rebooting Your Alertify Device

Step 1: Locate the Reset Hole

  1. Ensure your device is plugged into a power outlet throughout this process.

  2. Find the small reset hole on the bottom of the device.

  3. Use a pin, paperclip, or similar pointed object to press the reset button inside the hole.

Step 2: Initiate the Reboot

  1. Press and hold the reset button with the pin for 5 seconds.

  2. You should hear a buzzing sound, which indicates that the reboot process has started.

  3. Release the button after hearing the sound.

Step 3: Wait for the Device to Restart

  1. The device will now restart automatically.

  2. Allow up to 5 minutes for the reboot process to complete.

  3. Once the device has restarted, the LED states on the device should display green and your device should display as online on your dashboard.


What If My Device has Disappeared on the Dashboard?

If your device has disappeared from your dashboard, this simply means you have accidentally hard reset your device and it is no longer connected to your WIFI or your dashboard. To reconnect your device, simply follow the steps outlined below:

Step 1: Check for ‘Alertify AP’ in Your Wi-Fi Settings on your Phone or Laptop

  1. Click on the Wi-Fi icon on your computer or mobile device.

  2. Look for a network named ‘Alertify AP’ in the available Wi-Fi networks.

Step 2: Reconnect Your Device to the Dashboard

  • If ‘Alertify AP’ appears:

  • If ‘Alertify AP’ does not appear:


Contact support@alertify.io for further assistance.

    • Related Articles

    • If Your Alertify Device Does Not Connect To Your Wi-Fi

      Use these helpful tips for all of your trouble shooting needs Setting up a new device can sometimes come with small challenges. If your Alertify device is having trouble connecting to your Wi-Fi, use these troubleshooting steps to get it up and ...

    • What to Do If Your Alertify Device Is Offline

      Here’s what to do if your Alertify device is offline If your Alertify device is showing as offline, don’t worry—there are a few simple steps you can take to troubleshoot and get it back online quickly. Step 1: Check Your Wi-Fi Connection Before doing ...

    • How to Change the WiFi Network Your Alertify Device is Connected To

      If you need to switch the WiFi network your Alertify device is connected to, it's a straightforward process that typically takes around 5 minutes. Below, we've outlined the steps you'll need to follow: Prerequisites: Be in the new unit with your ...

    • Is my Alertify device guest-privacy compliant?

      Alertify’s comprehensive noise monitoring system helps hosts monitor for guest violations such as noise and indoor smoking violations. Each device is equipped with smart software that is able to detect noise decibel levels and measure air particulate ...

    • How to Add Your Alertify Dashboard to Your Home Screen

      The Alertify mobile app is designed to streamline the setup process — helping you connect your device to the dashboard quickly and ensuring you receive important push notifications for violations. While the app excels at setup and alerts, the web ...