What your Alertify device’s LEDs mean

What your Alertify device’s LEDs mean

The LEDs on your Alertify device provide important information about its status. Here’s a quick guide to understanding what the different LED colors and patterns indicate.




Device Not Setup

When the device is not yet set up, the LEDs will display the following pattern in sequence:

  • Green LED

  • Red LED

  • Flashing green LED

  • Flashing green LED






Device Cannot Connect

If the device shows the following pattern, it means it cannot connect:

  • Green LED

  • Red LED

  • Red LED

  • LED Off


In this case, please reach out to our support team at support@alertify.io for assistance.





Device Successfully Setup

Once the device is set up and working properly, the LEDs will display:

  • Green LED

  • Green LED

  • Green LED

  • LED Off


Temporary Connectivity Issues

After setup, you may occasionally notice the second LED turn red. This indicates that the device is struggling to connect to your internet. This issue is usually brief and might not last long enough to trigger a notification—it’s nothing to worry about.


Offline Notifications

If you receive a notification that your device is offline, it likely means that your WiFi connection is weak. To resolve this:

1. Reset your router.

2. Wait for the WiFi connection to stabilize.


The Alertify device will automatically reconnect once the internet connection is restored.


For any further questions or concerns, our support team is here to help at support@alertify.io.



    • Related Articles

    • What to Do If Your Alertify Device Is Offline

      Here’s what to do if your Alertify device is offline If your Alertify device is showing as offline, don’t worry—there are a few simple steps you can take to troubleshoot and get it back online quickly. Step 1: Check Your Wi-Fi Connection Before doing ...
    • How to Factory Reset Your Alertify Device

      If you're experiencing connectivity issues or need to start fresh with your Alertify device, performing a factory reset is a quick and effective solution. Follow the steps below to safely reset your device and prepare it for a new setup. Step 1: ...
    • How to Add Your Alertify Dashboard to Your Home Screen

      The Alertify mobile app is designed to streamline the setup process — helping you connect your device to the dashboard quickly and ensuring you receive important push notifications for violations. While the app excels at setup and alerts, the web ...
    • How to soft-reboot your Alertify device

      Follow these simple steps to soft-reboot your device Rebooting your Alertify device is different from simply unplugging and plugging it back in because the device has a built-in backup battery. This means it continues to function even when briefly ...
    • Alertify Cancellation, Refund, and Return Policy

      1. Payment and Subscription Renewals Payment for the subscription occurs automatically and annually through our payment gateway partner. Subscribers must provide accurate billing information, including name, billing address, and payment details. Once ...