If Your Alertify Device Does Not Connect To Your Wi-Fi

If Your Alertify Device Does Not Connect To Your Wi-Fi

Use these helpful tips for all of your trouble shooting needs

When getting to know a new device, bumps can occur along the way. Here are some go-to troubleshooting tips if your Alertify device is having trouble connecting to your Wi-Fi

  1. Make sure that you entered the correct Wi-Fi password for your network and your correct Alertify username and password.

  2. Turn off your Wi-Fi's "Auto-Join" settings to keep it from disconnecting from "Alertify AP." To learn more, head over to our article on how to turn off your Wi-Fi's auto-join.

  3. Try a factory reset of the device by inserting your pin in the small hole at the bottom of your device. Insert the pin and hold down until you hear a long beep.

  4. Make sure your Wi-Fi is functioning on 2.4GHz. To learn more about this, check out your article on how to make sure your Wi-Fi is functioning on 2.4GHz.


If you still need help connecting your Alertify device to Wi-Fi, contact our support team at support@alertify.io

    • Related Articles

    • My Wi-Fi Is Not Showing Up: How To Make Sure Your Wi-Fi Is Functioning On 2.4GHz

      Make sure your Wi-Fi can connect to Alertify Most Wi-Fi routers have the option to connect to function on 5GHz or 2.4GHz, often at the same time. If you have been struggling to connect your Alertify device to your Wi-Fi, the next step to take is to ...

    • How to reboot your Alertify device

      Follow these simple steps to reboot your device Your Alertify device comes with a back-up battery installed, so rebooting is not as simple as unplugging your device and plugging it in again. Follow these simple steps below to reboot your device: 1. ...

    • How to Change the WiFi Network Your Alertify Device is Connected To

      If you need to switch the WiFi network your Alertify device is connected to, it's a straightforward process that typically takes around 5 minutes. Below, we've outlined the steps you'll need to follow: Step 1: Reset Your Device To begin, you'll need ...

    • Alertify Cancellation, Refund, and Return Policy

      1. Payment and Subscription Renewals Payment for the subscription occurs automatically and annually through our payment gateway partner. Subscribers must provide accurate billing information, including name, billing address, and payment details. Once ...

    • Is my Alertify device guest-privacy compliant?

      Alertify’s comprehensive noise monitoring system helps hosts monitor for guest violations such as noise and smoke violations. Each device is equipped with smart software that is able to detect noise decibel levels and measure air particulate matter. ...