If Your Alertify Device Does Not Connect To Your Wi-Fi

If Your Alertify Device Does Not Connect To Your Wi-Fi

Use these helpful tips for all of your trouble shooting needs

When getting to know a new device, bumps can occur along the way. Here are some go-to troubleshooting tips if your Alertify device is having trouble connecting to your Wi-Fi

  1. Make sure that you entered the correct Wi-Fi password for your network and your correct Alertify username and password.

  2. Turn off your Wi-Fi's "Auto-Join" settings to keep it from disconnecting from "Alertify AP." To learn more, head over to our article on how to turn off your Wi-Fi's auto-join.

  3. Try a factory reset of the device by inserting your pin in the small hole at the bottom of your device. Insert the pin and hold down until you hear a long beep.

  4. Make sure your Wi-Fi is functioning on 2.4GHz. To learn more about this, check out your article on how to make sure your Wi-Fi is functioning on 2.4GHz.


If you still need help connecting your Alertify device to Wi-Fi, contact our support team at support@alertify.io

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