If Your Alertify Device Does Not Connect To Your Wi-Fi

If Your Alertify Device Does Not Connect To Your Wi-Fi

Use these helpful tips for all of your trouble shooting needs

Setting up a new device can sometimes come with small challenges. If your Alertify device is having trouble connecting to your Wi-Fi, use these troubleshooting steps to get it up and running.

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Step 1: Double-Check Your Wi-Fi Credentials

Before anything else, ensure that you’ve entered the correct Wi-Fi credentials:

✅ Wi-Fi password: Verify that you are using the correct Wi-Fi password for your network. Typos, incorrect capitalization, or outdated passwords can prevent the device from connecting.

✅ Alertify username & password: Make sure you’ve entered your correct Alertify account credentials when prompted.

If you’re unsure of your Wi-Fi password, you can usually find it on your router or within your internet provider’s app or settings page.


Step 2: Turn Off "Auto-Join" for Your Wi-Fi

Some devices may automatically switch between networks, which can disrupt the connection process. To prevent this, turn off the Auto-Join setting for your Wi-Fi:

  • Go to your Wi-Fi settings on your phone or computer.

  • Find your primary Wi-Fi network.

  • Disable Auto-Join to prevent automatic disconnections.

For more details, check out our guide on How to Turn Off Wi-Fi Auto-Join.


Step 3: Perform a Factory Reset

If your device is still not connecting, a factory reset may help. Follow these steps:

  1. Locate the reset button: Look for the small hole at the bottom of your Alertify device.

  2. Use a pin or paperclip: Insert the pin and hold it down until you hear a long beep (this may take a few seconds).

  3. Wait for the reset to complete: The device will restart and return to its default settings.

Once the reset is done, try connecting your device to Wi-Fi again.


Step 4: Ensure Your Wi-Fi is Set to 2.4GHz

Alertify devices require a 2.4GHz Wi-Fi connection. If your router is set to 5GHz only, your device won’t be able to connect.

To check if your Wi-Fi is using 2.4GHz:

  • Log into your router’s settings (this is usually done via a web browser or your internet provider’s app).

  • Look for Wi-Fi settings or wireless options.

  • Ensure that 2.4GHz is enabled and that your device is trying to connect to this network.

For more details, check out our guide on How to Make Sure Your Wi-Fi is Functioning on 2.4GHz (link to article).


Still Need Help?

If you've tried these steps and your device still won’t connect, our support team is here to assist you. Contact us at support@alertify.io with the following details:

📌 Your Wi-Fi network name and frequency (2.4GHz or 5GHz)
📌 Any error messages you’ve encountered
📌 The troubleshooting steps you’ve already tried

Our team will help diagnose the issue and provide further guidance.




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