Alertify AP is not showing up on my WIFI settings
If you cannot find Alertify AP in your Wi-Fi settings, your device may have stopped broadcasting its Wi-Fi signal after being idle for some time. This is a common occurrence and can be resolved by performing a hard reset on the device.
Why a Hard Reset is Needed
Unlike most plug-in devices, simply unplugging and replugging your Alertify device will not reset it. This is because the device has a built-in backup battery that keeps it powered temporarily even when unplugged. To fully reset the device and restore the Wi-Fi signal, follow the steps below.
Steps to Perform a Full Factory Reset
Step 1: Reset the device
Ensure your device is plugged into a power outlet. It must remain plugged in throughout the reset process.
Find the small reset hole on the bottom left corner of the device.
Take a pin, paperclip, or similar pointed object and insert it into the hole.
Press and hold the reset button with the pin inside the hole for 15-20 seconds.
Keep holding the button until:
You hear a buzzing sound from the device.
The LED lights on the device flash blue.
Once the device’s LEDs flash blue, take the pin out.
Wait 1-2 minutes for the reset to complete.
After the restart, Alertify AP should reappear in your Wi-Fi network list.
Step 2: Reconnect to Alertify AP
Open your device’s Wi-Fi settings.
Look for Alertify AP in the available networks.
Select it and connect.
Follow the setup instructions here.
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