Getting started with Guest Alerts

Seamlessly Automate Guest Notifications with Alertify

Please Note: Guest Alerts are available only on PMS platforms such as Tokeet, Hospitable, iGMS, Hostaway, and Guesty. If your PMS does not support SMS, Guest Alerts will not be able to send SMS notifications to your guests.

🚀 What is the Guest Alerts Feature?

The Guest Alerts feature in your Alertify dashboard is a powerful automated notification tool designed to send SMS and email alerts to guests who violate noise and smoking policies. This feature is fully customizable, allowing hosts to:

✅ Decide whether to receive all notifications or just follow-up alerts.
✅ Give guests a chance to self-correct before intervening.
✅ Ensure a proactive approach to maintaining a peaceful rental environment.

🔔 Key Benefits of Guest Alerts

Real-Time Guest Notifications

1. Immediate alerts are automatically sent to guests when a noise or smoking violation is detected—day or night.
   
2. This prompts guests to correct their behavior without host intervention.
   

Customizable Violation Messages

1. Use pre-configured message templates or personalize them to match your hosting style.
2. Choose how many follow-ups to send for noise and smoking violations.

Host Notification Preferences

Choose how you receive notifications:

• All alerts to intervene immediately.
• Follow-up alerts only, allowing guests time to fix the issue before you step in.

Unit Linking for Guest Identification

1. Sync your PMS units to identify which guest is responsible for a violation.
2. Gain a clear overview of each situation for efficient management.

🛠️ How to Activate Guest Alerts

Follow these simple steps to set up Guest Alerts on your Alertify dashboard:

Step 1: Log In

🔑 Access your Alertify dashboard and log in.

Step 2: Navigate to Guest Alerts

📂 Select ‘Guest Alerts’ from the left-hand toolbar.

Step 3: Enable Guest Alerts

✅ Click ‘Enable Guest Alerts’ to activate the feature.

Step 4: Customize Messages

📝 Click ‘Messages’ at the top.
✏️ Choose Noise or Smoke notifications, then click the pencil icon to edit your message.

Step 5: Link & Verify Units

🏡 Click ‘Units’ to confirm that all properties are properly linked.
✅ Ensure Guest Alerts are enabled for each unit.

Watch the video guide below

For a visual walkthrough, you can also watch our video guide for a comprehensive tutorial on enabling and configuring Guest Alerts. These simple steps empower you to efficiently implement and customize Guest Alerts, enhancing your ability to manage noise and smoking violations seamlessly.

Frequently Asked Questions (FAQs)

1️⃣ My Guest Alerts are not sending. What should I do?

You may not have linked your units.

Follow these steps to link them:

1️⃣ After integrating your PMS, go to ‘Integrations’ in your dashboard.
2️⃣ Click your PMS provider, then select ‘Link Unit’.
3️⃣ Choose ‘Link’ and match the unit from your PMS with your Alertify dashboard.
4️⃣ Wait 5 minutes—Guest Alerts should now work!
✅ Check the ‘Enable Guest Alerts’ toggle is switched ON in the Guest Alerts tab.

2️⃣ Guest names are not showing in reports. Why?

It may take time to update.

• If it has been less than 5 minutes since integration, allow more time.

Your PMS may have data restrictions.

• Some PMS platforms restrict access to guest names & emails via API.

3️⃣ How do schedules work in Guest Alerts?

Customize notification schedules!

• Enable Guest Alerts only during specific hours (e.g., only at night for party prevention).

4️⃣ Why am I only receiving follow-up notifications?

Adjust your notification settings:

1️⃣ Go to ‘Guest Alerts’ in your dashboard.
2️⃣ Scroll to ‘Notification Settings’ at the bottom.
3️⃣ Toggle ‘Receive all notifications’ ON.

Do you still need help? Reach out to our dedicated support team at support@alertify.io 

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