Getting started with Guest Alerts

Seamlessly Automate Guest Notifications with Alertify

Please Note: If your PMS does not support SMS/Email messages, Guest Alerts will not be able to send SMS/Email notifications to your guests through the platform, instead Alertify will send an SMS/Email directly to your guest.

What is the Guest Alerts Feature?

The Guest Alerts feature in your Alertify dashboard is a powerful automated notification tool designed to send SMS and email alerts to guests who violate noise and smoking policies. This feature is fully customizable, allowing hosts to:

✅ Decide whether to receive all notifications or just follow-up alerts.
✅ Give guests a chance to self-correct before intervening.
✅ Ensure a proactive approach to maintaining a peaceful rental environment.

Key Benefits of Guest Alerts

Real-Time Guest Notifications

• Immediate alerts are automatically sent to guests when a noise or smoking violation is detected - day or night.

• This prompts guests to correct their behavior without host intervention.

Customizable Violation Messages

• Use pre-configured message templates or personalize them to match your hosting style.

• Choose how many follow-ups to send for noise and smoking violations.

Host Notification Preferences

Choose how you receive notifications:

• All alerts to intervene immediately.

• Follow-up alerts only, allowing guests time to fix the issue before you step in.

Unit Linking for Guest Identification

• Sync your PMS units to identify which guest is responsible for a violation.

• Gain a clear overview of each situation for efficient management.

🛠️ How to Activate Guest Alerts

Follow these simple steps to set up Guest Alerts on your Alertify dashboard:

Step 1: Log In

🔑 Access your Alertify dashboard and log in.

Step 2: Navigate to Guest Alerts

📂 Select ‘Guest Alerts’ from the left-hand toolbar.

Step 3: Enable Guest Alerts

✅ Click ‘Enable Guest Alerts’ to activate the feature.

Step 4: Customize Messages

📝 Click ‘Messages’ at the top.
✏️ Choose Noise or Smoke notifications, then click the dropdown icon to edit your message.

Step 5: Link & Verify Units

🏡 Click ‘Units’ to confirm that all properties are enabled.

Frequently Asked Questions (FAQs)

1️⃣  My Guest Alerts are not sending. What should I do?

You may not have linked your units.

Follow these steps to link them:

• After integrating your PMS, go to ‘Integrations’ in your dashboard.

• Click your PMS provider, then select ‘Link Unit’.

• Choose ‘Link’ and match the unit from your PMS with your Alertify dashboard.

• Wait 5 minutes—Guest Alerts should now work!

• Check the ‘Enable Guest Alerts’ toggle is switched ON in the Guest Alerts tab.

2️⃣  Guest names are not showing in reports. Why?

It may take time to update.

• If it has been less than 5 minutes since integration, allow more time.

Your PMS may have data restrictions.

• Some PMS platforms restrict access to guest names & emails via API.

3️⃣  How do schedules work in Guest Alerts?

Customize notification schedules!

• Enable Guest Alerts only during specific hours (e.g., only at night for party prevention).

• Go to Guest Alerts, then scroll down to Guest Alert Settings and click on the Enable Schedule button. 

• Add your From and To time and click Save. Your schedule will be active and only enabled during the hours you’ve set. 

• You can add as many schedules as you’d like.

4️⃣ Why am I only receiving follow-up notifications?

• Go to ‘Guest Alerts’ in your dashboard.

• Scroll to ‘Notification Settings’ at the bottom.

• Toggle ‘Receive all notifications’ ON.

Do you still need help? Reach out to our dedicated support team at support@alertify.io