1) Locate your Wi-Fi router and check the tag where you would find your Wi-Fi network name and password. Here, you should also find a numbered web address that likely starts with "192." Here, you should also see a heading for "Modem Password." Either take a picture of this or write it down and keep it nearby, as you will need this shortly.
2) On your computer or laptop, open your browser and navigate to the web address that is on your router and use the modem password to log in.
3) Now that you are logged into your router's settings, you need to check your Wireless settings. Every router company's settings will look different, but you can generally find this in Advanced Settings > Wireless > Wireless Signal
4) Here, you should be able to see connectivity options for 2.4GHz and 5GHz. If 2.4GHz is not on, please switch this on. Don't worry. 5GHz and 2.4GHz can function at the same time.
5) If this still doesn't work, please switch off 5GHz and only allow 2.4GHz to function. Then, once your Alertify device is connected, you can switch 5GHz back on to function as normal.
If you still need assistance, don't worry! Our dedicated support team is happy to help and can be reached at support@alertify.io.